As on: January 2026

1.         Purpose and Scope

(1) Except where expressly agreed otherwise, these Terms and Conditions of Sale shall apply to all contracts, supplies and other services between SLV GmbH (“SLV”) and other businesses as defined in Section 14 of the German Civil Code (BGB), public-law entities and special public-law funds, acting in the course of their commercial or independent professional activities and not for private purposes (the “Customer[1]”). We check that our customers are legitimate businesses during registration and order processing. The contract shall only become valid if this review is completed successfully.

(2) Conflicting, deviating or additional general terms and conditions from the customer shall only become part of the contract where we have expressly agreed to their validity in writing. This requirement for agreement applies regardless, including, for example, where we make delivery to a Customer unconditionally, despite being aware that the Customer has their own general terms and conditions. Any provision restricting assignment which conflicts with this shall be expressly overridden.

(3) Our terms and conditions of sale apply to sales of all products. This is regardless of whether we manufacture the goods ourselves or purchase them from suppliers (Sections 433 and 650 of the BGB). They shall also apply to all future transactions with the customer. These contract terms and conditions shall become part of the contract when part of an ongoing business relationship with the customer, even where no specific reference is made to their being applicable in individual cases.

(4) Customers do not operate as manufacturers in the area of the products in the contract.

(5) Legally applicable statements and notifications from the customer relating to the contract (such as reports of defects, setting deadlines, withdrawal or price reduction) must be submitted in writing, either in written or text form (e.g., letter, email, fax).

(6) SLV reserves the right to revise these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale valid at the time of the order shall apply at all times, in particular for future transactions.

(7) SLV is entitled to assign any debts arising from any business relationship.

2.         Quotes and effectiveness of contract

(1) Except where agreed otherwise, our quotes are non-binding and are subject to the ability of our suppliers to deliver. This shall also apply in particular where we have provided the customer with catalogues, technical documentation (such as drawings, plans, calculations, costings, references to DIN standards) and other product descriptions or documents (including in electronic form).

We reserve the intellectual and property rights to all documents provided to the customer in connection with placing individual orders or with the business relationship with SLV as a whole. These documents may not be made available to third parties except where we give the customer our express written consent.

(2) We reserve the right to make technical changes and changes to the product shape and/or colour and/or weight until the contract is effective. Product descriptions, information in quotes, catalogues, brochures or operating instructions do not constitute a guarantee of quality or service life except where stated expressly.

(3) When customers place orders, regardless of the means, this constitutes a non-binding offer to enter into a contract under Section 145 of the BGB, which we have two days to accept from receipt. Customer orders shall be deemed accepted at the latest when they are confirmed in writing by SLV, or delivered immediately or by an agreed time, or made available for collection by the customer.

(4) Customers can in particular order items from our webshop. However, this requires prior customer registration. This can be done either in person by telephone, by email or directly via our registration form on the website. If registration is approved, the customer is issued with an SLV customer number which can be used to log in to our webshop. After logging into the webshop, customers can initiate the order process by selecting item from our product page and clicking on the “Add to basket” button. The selected item is then temporarily saved in the shopping basket. If the customer clicks on the “Shopping basket” button at the top right, which rings the number of items selected, they are redirected to a page where their shopping basket is displayed. The required order quantity for the items can be edited and updated there by clicking on “Qty: 1" or "Remove". Additional products can be added to the basket using quick entry and the item code then clicking on the “Add” button, or by repeating the above step using the “Items” or “Continue shopping” buttons. The order process continues via the “Checkout” button, where the order is displayed on the following page, taking into account the payment terms stored in the commercial management system based on the credit information obtained. There, you can also select the shipping method and any other order options, check the invoicing and delivery address provided and, if required, enter a delivery address which is different from the invoice address. The customer makes a legally binding declaration that they wish to purchase the selected items in the quantity shown (contractual offer) by clicking the “Buy now” button. In doing this, the customer also accepts the General Terms and Conditions of Sale and the Privacy Policy linked next to the button for prior review.  Confirmation of receipt of the customer's order is sent by email automatically immediately after the order is sent. The contract offer is accepted as described in clause 2(3). The text of the contract accepting these General Terms and Conditions is stored electronically and is accessible to the customer from t he personal login area.

(5) The current version of these General Terms and Conditions of Sale is available for download at https://www.slv.com/de-de/agb.html and at https://www.slv.com/de-de/service/downloads.html.

(6) Contracts can be agreed in German, English, Dutch, Spanish and French.

(7) SLV has not subscribed to any particular codes of conduct.

3.         Reserved customers group

SLV reserves the right to supply the customer groups set out below exclusively. Customers may not actively sell to those customer groups

Online-only retailers are businesses which sell goods to end users exclusively via an internet portal and which do not also have permanent bricks-and-mortar business premises with their own address and regular opening hours.

B2C hybrid retailers are businesses which sell goods to consumers as defined in Section 13 of the BGB via an internet portal, even if they also have permanent bricks-and-mortar business premises with their own address and regular opening hours.

Sales to consumers shall be deemed to take place if access to the online portal is not granted exclusively to businesses and either gross prices are shown as defined in Section 3(1) of the German Price Indication Regulation (PAngV) or gross prices are highlighted as defined in Section 3(3) of the PAngV.

In particular, businesses listed in the interpretative guidance available on request from SLV are deemed to be traders as defined above, although the list is not exhaustive and may be updated regularly by SLV for better understanding.

4.         Retention of title

(1) The retention of title agreed below has the effect of securing any present or future sums owed by the Customer to SLV arising from the supply relationship between the parties for luminaires, light sources and related accessories, including any outstanding balances from trading accounts limited to this supply relationship (secured debts).

(2) We reserve title in the items purchased until all secured sums owed have been paid in full. Where a Customer is in breach of contract, particularly in the event of non-payment, we shall be entitled to demand the return of the items purchased once a reasonable deadline for remedy set by ourselves has passed. Our demand for return of goods also constitutes cancellation of the contract.

(3) Customers may, until the contract is terminated under Clause 2 above, process and sell the goods in the ordinary course of business. This right may be revoked by SLV. Customers are not authorised to dispose of the goods subject to retention of title in any other way, in particular by offering or assigning them as security. We are to be notified immediately in writing in the event that an application is made to commence insolvency proceedings, or if a third party seizes the goods belonging to us (e.g. attachment orders).

(4) The Customer hereby assigns to us in full all rights in respect of the goods subject to retention of title which accrue from resale or for any other legal reason over their customers or third parties, regardless of whether the item purchased has been resold without or after processing. We accept this assignment. Where there is a trading account between SLV and the Customer in accordance with Section 355 of the German Commercial Code (HGB), this up-front assignment also refers to the undisputed balance. The Customer remains authorised to collect the amount owed for their own account and on their own behalf even after being assigned. Our right to collect the amount owed ourselves remains unaffected by this. However, we agree not to collect, provided the Customer meets their payment obligations accordingly. If the Customer is in breach of contract, we may require the Customer to disclose the amounts assigned and the respective debtors, provide all information necessary for collection, hand over the relevant documentation and notify the respective debtors of the assignment.

(5) If the goods subject to retention of title are inseparably combined or mixed with other items not belonging to us, we shall acquire co-ownership of the new item in the ratio of the value of the item purchased (total invoice amount, including VAT) to the other combined or mixed items at the time of combining or mixing. If the combination or mixing takes place in such a way that the Customer's item is to be regarded as the main item, it is agreed that the Customer shall transfer co-ownership to us on a pro rata basis. We accept this transfer. The Customer shall hold any sole ownership or co-ownership thereby created on our behalf and at no charge.

(6) We undertake to release the securities to which we are entitled on demand from the Customer, where the realisable value of our securities exceeds the amounts to be secured by more than 10%

(7)        We may exercise our rights to retention of title without terminating the contract.

5.         Terms of payment

(1)  Except where agreed otherwise in individual cases, our current “ex works” prices (EXW per Incoterms 2020) at the time the contract is agreed shall apply, plus VAT at the applicable rate. However, we reserve the right to adjust prices to reflect changing market conditions, material changes in procurement costs, or similar situations.

(2) Except where agreed otherwise, the purchase price is due without deduction immediately upon invoicing and receipt of the goods. We reserve the right to make a delivery in whole or in part only against payment in advance or cash on delivery. We shall disclose any such stipulation no later than when confirming the order.

(3)  If payment by SEPA direct debit has been agreed and the contractual partner has issued a corresponding SEPA direct debit mandate, the upcoming direct debit will generally be notified together with the invoice, and in any event will be notified again no later than one calendar day before the due date of the direct debit (advance notice/“pre-notification”). The Customer expressly agrees that, in order to facilitate payment transactions, the deadline for notifying the Customer of collection of a due payment may be brought forward to one day prior to the debit. The Customer is obliged to ensure that there are sufficient funds in the account specified in the SEPA mandate and to ensure that the amounts due can be collected. This obligation shall also apply if, on certain occasions, the Customer does not receive notification in advance or does not receive it in time. The Customer must notify us immediately in writing of any change to their bank details together with a new, fully completed SEPA mandate.

(4) The Customer shall be in default upon expiry of the payment deadline applicable in the individual case (Clause 2). Whilst in default, interest shall be charged on the purchase price at the applicable statutory default interest rate. We reserve the right to bring additional claims for damages caused by late payment. Without prejudice to our other statutory rights, we may make further deliveries under the same legal relationship conditional on payment in advance while payment is overdue, until all amounts outstanding have been settled. In the event of default on more than one liability, all amounts owed by the Customer shall fall due for payment immediately.

(5) The Customer shall only be entitled to rights of set-off and retention if any amounts we owe have been legally established, are not disputed or have been acknowledged by us. The Customer also has a right of offset against amounts we owe where claims have been made for defects or counterclaims under the same contract.

(6) If, after agreeing the contract, we have reasonable doubt concerning the Customer's creditworthiness, or lack of capital or liquidity, or if the original credit extended increases as a result of late payment, we shall be entitled to demand appropriate security. If the Customer does not comply with such a demand within a reasonable time, we shall be entitled to withdraw from the contract.

6.         Delivery terms and conditions

(1) Delivery is “ex works” (EXW per Incoterms 2020). The “works” is also the point of supply for the order and the point of any subsequent supply.

(2) In the event that the Customer requests goods to be sent to another destination (sale involving carriage of goods), the Customer shall be responsible for carriage costs. Except where otherwise agree in a contract, we can determine the type of carriage (packaging, delivery route, transport company) ourselves. Where we do not charge the actual shipping costs incurred in each individual case, a flat-rate shipping fee shall apply for deliveries within Germany, the amount of which can be requested by calling +49 2451 48330 or sending an email to info@slv.de. Costs for deliveries abroad are different and can also be requested by calling +49 2451 48330 or by sending an email to info@slv.de.  We reserve the right to make part-deliveries where the retailer agrees this is reasonable. If the Customer requests part-deliveries, we will charge shipping costs for each part-delivery.

(3) The risk of accidental loss and accidental damage shall pass to the Customer when the goods are handed over to the Customer. For sales involving the carriage of goods, the risk of accidental loss, accidental damage and the risk of delay shall pass to the Customer upon delivery of the goods to the transport company or carrier.

(4) Dates mentioned by SLV in a quote or order confirmation do not constitute a binding commitment to a delivery date. The delivery date shall be subject to SLV taking delivery from its own supplier correctly and on time. If SLV does not receive delivery, despite having placed a corresponding order with a reliable supplier allowing plenty of time, SLV shall be released from its obligation to perform and may terminate the contract. SLV is obliged to notify the Customer immediately if the stock becomes unavailable after the order has been placed and to refund any amount already paid by the Customer without delay.

(5) If we are unable to deliver on time due to other unforeseen circumstances occurring after the contract is agreed, for which we are not responsible, the lead time shall be extended appropriately accordingly, even if we are already late. We shall notify the Customer of this immediately and at the same time advise the anticipated new delivery date. If the goods or service are also not available by the new delivery date, we shall be entitled to withdraw fully or partly from the contract; we will promptly refund any payment already made by the Customer. The goods or service are in particular deemed not available for the purposes of this clause in cases of force majeure affecting either ourselves directly or our supply chain in terms of our suppliers and their subcontractors.

(6) The occurrence of a delay in delivery shall be determined in accordance with the statutory provisions, provided that in any case the Customer must issue a reminder in writing. In the event of late delivery, SLV's liability is limited to 5% of the net delivery value affected by the late delivery. We reserve the right to prove that the Customer has suffered no damage at all or only materially less damage.

In the event of late delivery, the Customer is obliged, at SLV's request, to confirm within a reasonable time whether they still insist on delivery or wish to withdraw from the contract due to the delay and/or demand compensation instead of performance of the contract.

(7) Our statutory rights shall remain unaffected, in particular where we are released from our obligation to perform (due to it being impossible or unreasonable to perform the contract and/or do so later, for instance).

7.         Rights in respect of defects

(1) The statutory provisions shall apply to the Customer's rights in the event of material defects and defects of title, except where specified otherwise below.

(2) Customer claims in respect of defects require that the Customer has met their obligations to inspect and report defects in accordance with Section 377 of the HGB. This means the Customer must inspect the goods received immediately for any discrepancies in quality and quantity and report any defects, especially where the goods are intended to be installed.

(3) In order to meet this obligation to inspect and report defects in accordance with Section 377 of the HGB, the Customer is obliged to inspect the item purchased immediately upon receipt in respect of type, quantity and quality, and for this the following inspection method is agreed: to inspect the item purchased, it is to be powered up and put into operation on a test basis. Where the delivery includes a larger quantity of goods (a larger quantity of goods means 25 or more items purchased as part of a single order), meaningful random samples in accordance with the above inspection method are acceptable, but also necessary, to meet the obligation to inspect and report defects. Samples should be taken in such a way that they provide information about the quality of all goods purchased and delivered as part of the order. If obvious defects are discovered during inspection, these must be reported immediately, and no later than within 3 calendar days. Complaints should include a description of the functional defect. If a defect becomes apparent later that cannot be detected by the above inspection method upon receipt of the item purchased (hidden defect), the Customer must notify SLV of the hidden defect immediately, and no later than 3 days after becoming aware of it. In all cases, the decisive factor is receipt of the defect report by SLV.

(4) In the case of drop shipments or direct deliveries, the Customer shall make suitable organisational arrangements to ensure that the obligation to inspect and report defects is complied with; SLV affords the Customer the opportunity to perform the inspection at its own warehouse immediately before despatch and agrees to inspection by the subsequent purchaser.

(5) In the event that the Customer neglects or fails to meet its obligation to inspect the goods and/or report defects properly, we accept no liability for the defect not being reported or not being reported on time or not being reported properly in accordance with the statutory provisions. If the Customer, in particular, fails to inspect the relevant external and internal properties of the goods before installation or attachment, they are acting with gross negligence as defined in Sections 439(3) and 442(1)(2) of the BGB. In such event, the Customer's rights regarding defects in these properties are only valid if the defect in question was fraudulently concealed or a guarantee for the quality of the goods was given.

(6) If the Customer discovers defects in the goods, they may not dispose of them, i.e. they may not be resold or processed further until agreement has been reached on how to handle the complaint. The customer is obliged to provide SLV with the reject item, or samples of it, for the purpose of investigating the complaint. If the Customer deliberately refuses to comply, any warranty rights shall be forfeited. In the event of a defect, we shall refund any costs as necessary for inspection purposes and for subsequent remedy in accordance with statutory provisions and these General Terms and Conditions of Sale. However, we may demand from the Customer a refund of costs incurred due to an unreasonable request to remedy a defect where the Customer knew or could have known that there was in fact no defect.

(7) In the event of justified complaints, we shall initially provide a warranty for material defects or defects of title, taking into account the nature of the defect and the legitimate interests of the Customer, either by repair or replacement at our discretion. If the subsequent remedy fails (Section 440(2) of the BGB), or if this is not done despite a reasonable deadline and grace period set by the Customer, the Customer shall be entitled (without prejudice to any claims for damages under Section 10 of these Terms and Conditions of Sale) at its own discretion to demand a reduction or, where the defect is not merely trivial, to withdraw from the contract.  We reserve the right to refuse subsequent remedy under statutory provisions.

(8) Where the Customer has installed the defective goods into another item or attached them to another item in accordance with their type and intended use at the point of transfer of risk, it may demand reimbursement of expenses for removal of the defective goods and installation or attachment of the repaired or subsequently delivered goods (“removal and installation costs”) from SLV in accordance with Section 439(3) of the BGB only in accordance with the following provisions:

Only those removal and installation costs shall be considered necessary within the meaning of Section 439(3) of the BGB which relate to the removal and installation or attachment of identical products, were incurred based on normal market rates and are evidenced by the Customer through suitable documentation provided at least in writing. The Customer shall have no right to payment in advance for dismantling and installation costs. The Customer may not, without our prior consent, automatically offset claims for reimbursement of removal and installation costs against the purchase price or any other amounts payable.

Claims from the Customer over and above the necessary dismantling and installation costs, in particular costs for consequential damage caused by defects such as loss of profit including notional profit margin, operating downtime costs or additional costs for replacement purchases are not dismantling and installation costs and are therefore not eligible for reimbursement as part of subsequent remedy in accordance with Section 439 (3) of the BGB.

If the costs claimed by the Customer for subsequent remedy as defined in Section 439(3) of the BGB are disproportionate in certain cases, particularly in relation to the purchase price of the goods in perfect condition and taking into account the materiality of the breach of contract, the seller shall be entitled to refuse reimbursement of these expenses.

(9) If the Customer receives faulty assembly instructions, we shall only be obliged to supply correct assembly instructions and only where the fault in the assembly instructions prevents proper assembly.

(10) Clause 9 (Liability) shall apply to claims for damages or reimbursement of wasted expenses for material defects.

8.         Assumption of guarantee

Independently of the statutory warranty, SLV offers the Customer a service-life guarantee on SLV luminaires and light sources, subject to the current version of the guarantee conditions available from the download area of the SLV website www.slv.com.

9.         Returns

For all other returns of goods which are neither covered by warranty nor manufacturer guarantee, the current version of the SLV Returns Policy applies, which can also be accessed in the download area of ​​the SLV website www.slv.com.

10.       Liability

(1) SLV shall be liable in accordance with statutory provisions if the Customer brings claims for damages based on intent or gross negligence, including intent or gross negligence on the part of its representatives or secondary agents. Furthermore, SLV shall be liable for intentional or negligent breaches of essential obligations under the contract in accordance with statutory provisions. Essential obligations under the contract are those where compliance is essential for the proper performance of the contract and on which the other party to the contract may reasonably rely. Except where SLV is accused of intent or gross negligence, liability for damages is limited to foreseeable damages which typically occur in contracts of this type. This does not imply a change in the burden of proof to the detriment of the Customer.

(2) Liability for intentional or negligent injury to life, limb or health remains unaffected. Liability under the Product Liability Act also remains unaffected.

(3) Any other claims for damages, regardless of their legal basis, are excluded. This shall also apply if the Customer demands reimbursement for wasted expenses instead of the claim for damages.

11.       Miscellaneous

(1) German law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law.

(2) If the Customer is a business, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office. The same applies if the Customer does not have a usual place of jurisdiction in Germany or if its place of residence or usual address is unknown at the time the action is brought.

(3) Except where stated otherwise in the order confirmation, our place of business shall be the point of supply.

(4) Should any clause in these terms and conditions of sale be or become invalid or ineffective, the remainder of the terms and conditions shall remain unaffected. The ineffective or invalid clause shall be replaced by a legally effective provision which comes as close as possible to the financial intent of the ineffective or invalid clause.

[1] For ease of reading, the masculine form of personal designations is used throughout this text. This refers to all genders. The shortened form of language is for editorial purposes only and carries no value judgment.

Les produits de la société SLV GmbH, Daimlerstraße 21-23, 52531 Übach-Palenberg (ci-après dénommée « SLV ») sont positionnés sur le marché comme des produits de qualité et bénéficient déjà d'une image correspondante. Cette image doit être maintenue et développée par les deux parties à l'avenir. Parallèlement, nos produits nécessitent régulièrement des conseils approfondis aux clients, tant sur le plan technique qu'esthétique, qui doivent également être garantis par les revendeurs en aval, au moins sur demande. Dans la mesure où des accords en faveur de SLV sont conclus ci-dessous, il s'agit d'un contrat en faveur de tiers.

Afin de garantir ces exigences, les parties conviennent des critères de qualité suivants pour la distribution des biens contractuels, en tenant compte des particularités des différents canaux de distribution, dans le but d'atteindre un niveau de qualité de distribution uniforme : les dispositions suivantes s'appliquent à la vente de produits SLV par des revendeurs en distribution stationnaire :

I. Commerce de produits électriques de gros

1) Le revendeur doit avoir une adresse commerciale dont les heures d'ouverture sont réglementées et accessible au client professionnel pendant ces heures.

2) Le revendeur doit veiller à ce que les conseils sur les produits soient donnés par un personnel qualifié.

3) Le revendeur doit fournir un moyen de stocker les biens contractuels.

4) Le revendeur doit prendre des mesures pour promouvoir les biens contractuels, par exemple au moyen de dépliants publicitaires joints aux journaux et aux magazines

5) Le revendeur doit offrir à ses clients du matériel d'information, au moins le catalogue SLV « BIG WHITE » dans son édition actuelle.

II. Commerce spécialisé

1) Le revendeur doit exercer son activité à temps plein.

2) Le revendeur doit avoir une adresse commerciale dont les heures d'ouverture sont réglementées et accessible au client pendant ces heures.

3) Le revendeur doit veiller à ce que les conseils soient donnés par un personnel qualifié.

4) Le revendeur doit disposer d'une ligne d'assistance téléphonique gratuite, avec suffisamment de personnel pendant les heures d'ouverture normales pour répondre rapidement aux appels des clients. La ligne d'assistance téléphonique doit être dotée d'un personnel suffisamment compétent.

5) La présentation des produits doit être conforme à l'ambiance d'un magasin spécialisé et doit refléter l'image de qualité des marchandises. Les produits ne peuvent pas être présentés avec des types de produits complètement différents (par exemple des vêtements, des articles de sport, etc.). Lors de la présentation des produits, il convient de veiller à l'uniformité de l'apparence et à la reconnaissance du produit et de la marque (« look & feel ») ;

6) Le revendeur doit prendre des mesures pour promouvoir les biens contractuels, par exemple au moyen de dépliants publicitaires joints aux journaux et aux magazines

7) Le revendeur doit offrir à ses clients du matériel d'information, au moins le catalogue SLV « BIG WHITE » dans son édition actuelle.

III. Installateurs électriques

1) Le revendeur doit exercer son activité à temps plein.

2) Le revendeur doit avoir une adresse commerciale dont les heures d'ouverture sont réglementées et accessible au client pendant ces heures.

3) Si le revendeur ne dispose pas d'un tel établissement, il doit être à la disposition du client final pendant les heures d'ouverture normales et lui rendre visite de la manière qui conviendra, par exemple sur le chantier, si nécessaire.

4) Le revendeur doit veiller à ce que les conseils soient donnés par un personnel qualifié.

5) Le revendeur doit prendre des mesures pour promouvoir les biens contractuels, par exemple en fournissant des conseils appropriés à la clientèle.

6) Le revendeur doit offrir à ses clients du matériel d'information, au moins le catalogue SLV « BIG WHITE » dans son édition actuelle.

Les dispositions suivantes s'appliquent à la vente de produits SLV par les revendeurs dans le cadre du commerce en ligne :

1) Le revendeur doit exercer son activité à temps plein. 2.Le revendeur doit satisfaire aux exigences techniques suivantes pour sa présence en ligne :
• chargement rapide des pages

• utilisation de photos de produits en haute résolution pour des vues détaillées

• navigation conviviale, par exemple les produits SLV peuvent être recherchés par marque et par catégorie de produits.

2) Le revendeur s'engage à maintenir l'expertise nécessaire pour se conformer aux exigences de la loi sur la vente à distance et à en contrôler le respect ;

3) Le revendeur commercialise activement les produits SLV et, entre autres, prend des mesures pour l'optimisation des moteurs de recherche conformément aux dispositions de cet accord-cadre.

4) Les produits doivent être présentés de manière à démontrer leur qualité supérieure. Les critères suivants doivent notamment être respectés : • dans le nom de domaine des boutiques en ligne ou d'autres sites web utilisés pour faire la publicité des produits, aucun mot ou élément de mot ne peut être utilisé qui soit préjudiciable à l'image de qualité de SLV ou des produits (par exemple « bon marché ») ;
• le site web du revendeur utilisé pour la vente doit répondre aux exigences des produits de SLV et à l'ambiance d'un magasin spécialisé pour le produit en question. Les produits ne peuvent pas être présentés avec des types de produits complètement différents (par exemple des vêtements, des articles de sport, etc.). Lors de la présentation des produits, il convient de veiller à l'uniformité de l'apparence et à la reconnaissance du produit et de la marque (« look & feel ») ;

• dans la présentation de chaque produit, le nom de la société « SLV » doit au moins figurer dans la description du produit (par exemple « applique SLV... »). Sur la face inférieure, dans la description détaillée du produit, le nom de la société et le logo de SLV doivent également être utilisés dans la présentation du produit, ce qui est autorisé à cette fin, sans licence, pour la durée du présent contrat ;

5) Les illustrations des produits doivent être réalisées par le revendeur en haute qualité, équivalente aux images publiées dans le catalogue principal de SLV. Si un contrat d'utilisation des images est conclu en conséquence, les images de produits fournies par SLV seront utilisées. Dans ce contexte, la propriété des droits de SLV à proximité directe de la photographie du produit (par exemple, directement sous l'image) doit être notée comme suit : « © SLV (droits exclusifs) ».

6) Le revendeur doit veiller à ce que les conseils téléphoniques soient donnés par un personnel qualifié. Pour la prestation de services allant au-delà du conseil sur les produits, notamment dans les cas de garantie, les revendeurs doivent mettre en place une ligne téléphonique d’assistance à la clientèle qui soit suffisamment pourvue en personnel pendant les heures d'ouverture normales pour répondre rapidement aux appels des clients. La ligne d'assistance téléphonique doit être dotée d'un personnel compétent. La référence à la ligne directe doit être clairement visible sur le site web, et indiquer le numéro de téléphone, les heures de bureau et l'adresse électronique ;

7) Si un revendeur dispose également d'un point de vente fixe, il doit le signaler et indiquer les coordonnées et les heures d'ouverture au public ;

8) Les critères mentionnés ci-dessus s'appliquent également à la vente de produits SLV via des plateformes de vente et d'enchères ;

Le revendeur est soumis à des restrictions territoriales dans la mesure où SLV s'est réservé ou a réservé à des tiers le droit de fournir à des territoires et à des clients particuliers.
La liste suivante des territoires réservés est un secret d'affaires strictement confidentiel :
Liste des territoires réservés
1) Autriche
2) France
3) Belgique
4) Luxembourg
5) Italie
6) Suisse
7) EAU
8) Norvège
9) Pays-Bas
10) Portugal
11) Slovénie
12) République tchèque
13) Slovaquie
14) Danemark
15) Royaume-Uni
16) Espagne

Le revendeur ne peut pas se livrer directement ou indirectement à la vente active sur un territoire réservé ; les ventes passives sont exemptées de la restriction.
La vente active dans ce sens signifie s'adresser activement aux clients dans ces territoires par le biais de la publicité dans les médias, sur Internet ou par le biais d'autres activités de promotion des ventes visant spécifiquement ces clients. Il s'agit notamment de courriers électroniques de masse sous la forme de campagnes de lettres d'information ou de publicité ciblée dans la langue nationale d'un territoire réservé.

Le placement de bannières spécifiques à un territoire sur des sites web tiers qui sont également accessibles dans des territoires réservés constitue une vente active dans les territoires où les bannières sont affichées.
Les paiements effectués pour un moteur de recherche ou un fournisseur de publicité en ligne, par exemple pour des campagnes AdWords, dans le but de faire de la publicité ciblée sur les clients d'un certain territoire, constituent également une forme de vente active. Il en va de même pour l'enregistrement d'un territoire avec une extension de premier niveau d’un autre pays appartenant à un territoire réservé. Les ventes passives sont l'exécution de commandes non sollicitées de clients individuels, c'est-à-dire la livraison de marchandises à ces clients ou la fourniture de services pour eux.
L'exploitation d'un site web séparé avec accès même dans un territoire réservé constitue une vente passive si le site web est consulté par un client et qu'un contact est établi avec le revendeur d'où résulte la vente des marchandises.

Les revendeur qui exercent exclusivement des activités de gros ne sont pas autorisés à vendre des biens couverts par le contrat à des consommateurs finals. Quel que soit le canal de distribution choisi, les règles suivantes s'appliquent :

1) La revente des marchandises à des revendeurs professionnels n'est autorisée que si l'acheteur est également contractuellement tenu par le revendeur de respecter les dispositions énoncées ici, à l'exception des restrictions territoriales. Il conviendra d’inclure ce texte sur les exigences de qualité susmentionnées et le mandat de livraison dans les contrats respectifs. Le revendeur est libre de préparer et de présenter visuellement les modèles de textes (mise en page, police, logo).

2) SLV est autorisé à rendre l'origine des marchandises traçable par certains critères sur les marchandises, par exemple sous la forme de numéros de contrôle.

3) Dès qu'il a connaissance du fait que son client ne respecte pas les conditions spécifiées, le revendeur doit envoyer à son client une demande écrite de respect des exigences de qualité, en fixant un délai raisonnable de 10 jours maximum, et informer SLV des faits ;

4) Si le client ne se conforme pas à cette demande dans le délai fixé, le revendeur doit cesser de fournir son client jusqu'à ce que les critères de qualité soient satisfaits ;

5) SLV est d'ores et déjà autorisé à faire valoir en justice, par voie de procès, les droits du revendeur au respect des conditions susmentionnées, découlant des contrats de vente respectifs, auprès des clients du revendeur.